Privacy Policy

1. Introduction

DataPro ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we protect it. By using our platform, you consent to the practices described here.

2. Information We Collect

• Account data: Name, email address, phone number, password (hashed)
• Identity verification: Ghana Card number and photo (agents only)
• Transaction data: Purchase history, wallet transactions, payment references
• Device data: Browser type, IP address, device identifiers (for fraud prevention)
• Communications: Support chat messages, emails sent to or received from us

3. How We Use Your Data

• To process and deliver your data bundle purchases
• To manage your account, wallet, and transaction history
• To verify identity for agent applications (KYC)
• To send transactional SMS and email notifications
• To detect and prevent fraud, abuse, and unauthorised access
• To improve the platform through aggregated, anonymised analytics
• To comply with legal obligations under Ghanaian law

4. Data Sharing

We do not sell your personal data. We may share data with:

• Hubnet: Our data delivery partner (recipient phone number and bundle details only)
• Paystack: Our payment processor (payment data governed by Paystack's privacy policy)
• SMS providers: For delivery and order confirmation messages
• Legal authorities: When required by Ghanaian law or court order

5. Data Retention

We retain your account data for as long as your account is active. Transaction records are kept for a minimum of 5 years to comply with financial regulations. You may request deletion of your account, after which personal data is anonymised within 30 days, subject to legal retention requirements.

6. Cookies

We use session cookies for authentication and platform functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

7. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. No system is 100% secure; in the event of a data breach affecting your rights, we will notify you within 72 hours as required by applicable law.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@dataprogh.com. We will respond within 30 days.

9. Children's Privacy

Our platform is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has registered, contact us immediately.

10. Contact

For privacy enquiries: privacy@dataprogh.com